Find answers to common questions about orders, payments, delivery, and support.
Delivery times vary by product. Most orders are completed within minutes, while some may take up to 24 hours.
Yes! We strive to provide working products and services. If you experience an issue, contact support for assistance.
Open a support ticket through our Discord server or contact our support team with your order number.
Yes. Payments are processed through secure payment providers. Novus does not store sensitive payment information
Instructions and product details are provided after purchase and can also be found in your account dashboard.
Open a support ticket as soon as possible and provide your order number.
Orders cannot be canceled once they have been delivered.
Contact your bank or payment provider and ensure your billing information is correct.
If you entered the wrong note during checkout, open a support ticket as soon as possible. While we can review the situation, refunds or replacements for user errors are rarely provided. Please double-check all information before completing your purchase.
Most tickets receive a response within a few hours, though response times may vary.
Eligible products may qualify for a replacement if an issue is verified by staff.
No. All support must be handled through our official ticket system.
Restocks occur regularly and are announced in our Discord server.